Matcha Magic

We've got you covered with our convenient pick-up option. Just remember, orders must be collected on the date and time specified by us. 

To arrange your pick-up, we will be in contact once your order is ready.

All orders will be ready and sent out for delivery between Monday to Thursday, but hey, we're flexible! If you need your goodies earlier, just shoot us a message and we'll see if we can make it happen. Availability might play a role, but we'll do our best to accommodate your request. Your satisfaction is our priority.

All items are shipped via Royal Mail Tracked 48® for an additional £4.50, to ensure they arrive in a timely manner we advise you order ahead of time and choose a safe place to deliver your items should the receiver not be in or request to leave with a neighbour. Our boxes do not fit through a letterbox so it is important to complete this if the recipient is not home.

Whilst 98% of our deliveries are made on time, there are rare occasions Royal Mail are unable to deliver which is out of our control. We accept no liability for this and you will be given the next available delivery date. We do not take accountability and you will not receive a refund if the parcel is taken to the pick-up shop.

There are rare occasions you may receive the parcel earlier than expected on the weekend due to the Royal Mail systems at certain depots.

Please ensure that you check that your delivery address is correct on checkout and on your confirmation email. If you need us to change the delivery address we will do our best to ensure this is changed before your order is dispatched, however if your order has already left our premises you will need to contact Royal Mail. We will not take accountability for incorrect delivery addresses and you will not receive a refund if it is delivered to the incorrect address you have given.

To place an order for delivery, simply reach out to us on WhatsApp, please click here.

To savour the ultimate cookie experience, be sure to follow the instruction. These delightful cookies will stay fresh and tasty for up to 7 days after you get your hands on them. So you can indulge in every single bit for days to come!

Storage

Keep cookies in original packaging or put them in an airtight container or a cookie jar with a tight-fitting lid. Store the container in a cool, dry place, away from direct sunlight and heat sources. Avoid storing cookies in the refrigerator, as it can make them stale faster.

Ready to enjoy whenever!

Reheating

To enjoy your cookies at their best, simply pop them in the oven at 180°C for 1-3 minutes or give them a quick spin in the microwave for 10-15 seconds!

They'll be warm and delicious in no time!

I'm sorry for any inconvenience, once you place an order with us, all sales are final, and we are unable to offer refunds or exchanges for perishable goods, such as food. We take great care to ensure the quality of our cookies meet our customers expectations, If you have any concerns about the quality of our cookies, please don't hesitate to contact us directly. We value your satisfaction and will do our best to address any issues you may have. Thank you for understanding.